SLT-MOBITEL Customer Care first in Asia to receive ISO 18295-1:2017

SLT-MOBITEL Mobile has become the first in Asia to receive the international ISO 182951:2017 quality standard for its Customer Contact Centre (CCC) operations recently.

Additionally, SLT-MOBITEL was also awarded ISO 9001:2015 for demonstrated ability to meet customer, statutory and regulatory standards, the company said in an announcement.

Commenting on the recognition, Jean Fernandez, Senior General Manager, Customer Care at Mobitel (Pvt) Ltd. said “We are privileged and honoured to be recognised as the first mobile network in Asia to receive the ISO 18295 certification. These recognitions are a testament to our expertise and untiring dedication to constantly evolve and improve our processes and services to meet the highest international standards.”

“Adding another milestone, SLTMOBITEL Mobile demonstrated commitment to quality and the focus of meeting customer needs by successfully completing the rigorous ISO 9001:2015 audit process and achieving certification. Through this certification, SLT-MOBITEL assures customers of enhanced satisfaction conforming to applicable statutory and regulatory requirements,” the company said.

Adding another milestone, SLTMOBITEL Mobile demonstrated commitment to quality and the focus of meeting customer needs by successfully completing the rigorous ISO 9001:2015 audit process and achieving certification.